This website is operated by Chat-Com Ltd.
We may make changes to this Policy. If we make changes we consider important, we may notify you by email.
This Policy was last updated on 15th January 2020.
Who we are
We are Chat-Com, a company incorporated in England & Wales, company registration number 9977482 having its registered office at Hambledon House, Shillingstone Lane, Okeford Fitzpaine, Dorset, DT11 0RB.
How to contact us
For any questions or concerns about how we use your personal data send an email to [email protected] or write to our registered office, care of the IT department or use the contact us form on our websites.
We are committed to the principles inherent in the GDPR and particularly to the concepts of privacy by design, the right to be forgotten, consent and a risk based approach. In addition, we aim to ensure:
- transparency with regard to the use of data
- that any processing is lawful, fair, transparent and necessary for a specific purpose
- that data is accurate, kept up to date and removed when no longer necessary
- that data is kept safely and securely
Personal information means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
We collect, use, disclose, transfer, and store personal information when needed to provide our products and services and for our operational and business purposes as described in this Policy. We want to be clear about our privacy practices so that you can make informed choices about the use of your information.
The types of personal information we collect
We collect personal information from you, for example, if you request a quote. We may ask you to provide information such as your name, address, phone number and email address.
In addition, our website will automatically collect certain information to help us administer, protect, and improve our products and services, analyse usage of our website and improve users’ experience. We share personal information with others only as described in this Policy or when we believe that the law requires it.
For example, if you visit our website we may place cookies on your machine.
Information that is considered sensitive will be handled with the utmost care.
How we use personal information
We process personal information for these purposes:
Marketing: We use personal information to deliver marketing communications to you across various platforms, such as email, telephone, text messaging, direct mail, and online. If we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. Please remember that even if you opt out of receiving marketing emails, we may still send you important information related to any contract between you and us, such a holiday booking or holiday home purchase. If you have previously told us you do not wish to receive marketing communications from us and then subsequently book another holiday with us, we may recommence sending you marketing communications until you tell us you do not wish to receive them.
To comply with our legal obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons.
How we share personal information
We only share personal information when necessary to provide our services or conduct our business operations as described below. When we share personal information, we do so in accordance with data privacy and security requirements.
Where we store and process personal information
Your personal information may be stored and processed outside of the UK or European Economic Area. We take steps to ensure that the information we collect is processed according to this Policy and the requirements of applicable law wherever the data is located.
We collaborate with third parties such as cloud hosting providers located around the world. We take appropriate steps to ensure that personal information is processed, secured, and transferred according to United Kingdom law.
When we transfer personal information from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use contractual clauses designed to ensure that the recipients of your personal information protect it.
How we keep personal information secure
We take data security seriously, and we use appropriate technologies and procedures to protect personal information.
We have measures in place to protect against accidental loss and unauthorized access, use, destruction, or disclosure of data.
We place appropriate restrictions on access to personal information.
We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely.
We require privacy for our employees and contractors who have access to personal information.
We take steps to ensure that our employees and contractors operate in accordance with our information security policies and procedures.
How long we store personal information
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, we take into consideration the law, contractual obligations, and the expectations of our customers. When we no longer need personal information, we securely delete or destroy it.
Your right to access and correct your personal information
We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.
Access to personal information
If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We will only charge a fee for providing you with a copy of your data where the request will require an unusually large amount of work by us.
Correction and deletion
You have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements.
To opt out of email marketing you can use the unsubscribe link found in the email communication you receive from us. For other marketing you may email, write or call to let us know you do not wish to receive marketing communications.
We aim to resolve any concerns you have to your satisfaction so please contact us first. If you are not satisfied with how Chat-Com manages your personal data, you have the right to make a complaint to the Information Commissioner’s Office which can be found here www.ico.org.uk/
Bribery Act 2010
In adherence with the Bribery Act 2010, we take a zero tolerance approach to bribery and corruption in all our business dealings. We conduct all of our business in an honest and ethical manner and will act professionally and fairly with all our customers and partners.