Connecting Lives

Our work with Mace – Major Site Project

Project Overview

Mace, world leaders in providing property and technology solutions, demand only the finest communication solutions. In Spring 2016, Chat-com embarked on a Two-Radio rollout project at the major site project in Ireland.

Focus on Delivery

In spring 2016, Chat-com worked attentively to ensure that Mace was provided with the most appropriate Two Way Radio devices available for their site project and was delivered ahead of schedule.

In order to establish a consistent quality of delivery, it was essential for Chat-com to encompass a holistic overview of the specific type of work and worker involved on the project.

Chat-com always supports clients by providing a transparent, collaborative approach at every project stage. With such a high budgets at stake and working to tight schedules, Chat-com simply couldn’t afford to take the risk of a specialist having a device issue.

Chat-com work was staggered over two main phases.

The first phase was to the put the infrastructure in the place for the Two-Way Radio systems. A temporary, telescopic mast was erected which was a freestanding, inflatable and repeatable solution. The location for the mast was next to a temporary portacabins site which would ultimately be replaced during phase two. The mast was the industry standard height of 10 metres allowing for full site coverage across the whole of the site.

The first rollout of devices in phase one was to just a handful of key workers. However, during phase two the site accommodation was upgraded as scheduled and the process of removing the temporary portacabins and replacing them with a permanent structure resulted in the relocation of the telescopic mast.

The new fixed site building housed an infrastructure room where the mast could be rehoused along the duplexer and repeater which would be professionally rack mounted in a secure cabinet.

The repeater receives on one radio frequency (the “input” frequency), demodulates the signal, and simultaneously re-transmits the information on its “output” frequency. All stations using the repeater transmit on the repeater’s input frequency and receive on its output frequency. Since the repeater is usually located at an elevation higher than the other radios using it, their range is greatly extended.

This relocation coincided with the transition from a small-scale rollout to one hundred plus Radios, 100 Contractors for different areas of expertise. Ten separate communication channels were made available for various teams working on different aspects of the project.

This mass rollout necessitated the requirement for some group training.

The Importance of Training

The first item on the training agenda for was to introduce each worker issued with a radio to the basic functionality of the device.

Demystifying the technology

Chat-com specialises in high technology, but we only speak in a simple language that our clients understand. We encouraged the clients at Mace to think independently about their communication needs and upon the advice and training, they receive, use the technology in a practical yet creative way.

Group training

As part of the “Lone Worker” training, the importance of health and safety was brought into sharp focus.

The emergency and panic features on the handsets are designed to save lives and Chat-com ensured that these features were made and available and fully understood by every recipient of a handset device.

This training was delivered directly to the each contractor and every effort was made to ensure that each and everyone involved had absolute clarity in regards to the training content.


As with any major project Mace experienced a high number of ongoing training needs, therefore, the ability to be flexible with training and hardware, needs was of paramount importance. Chat-com provided enough additional reserve radio devices to meet the spares and repairs demand of Mace. The continued management of all the radio systems and infrastructure was a key post-rollout function for Chat-com.


“Since the very start of the project, we feel Chat-Com were the missing link in order for us to fulfil our contractor’s two-way radio requirements.

We are overwhelmed with the service Chat-Com provides from start to finish and that’s why we feel confident in recommending them to all of our clients. James is always there to guide us every step of the way and he gives 100% support! Chat-Com really does listen to what their clients’ needs are.”

IP is the industry used acronym for Ingress Protection or International Protection.

The IP rating is an international standard that indicates the level of protection a radio device has from dust and moisture. The IP rating comprises of 2-digit code that indicates the protection level against dust and moisture.

The IP range is from 1 to 9.

At Level 1 a Two-way radios device is vulnerable to a single drop of water. A Level 9 rated device would have protection against high-pressure jets of water from several directions. Level 7 is the industry standard, this rating contains devices that are waterproof for 30 minutes in 1 meter of water.

Exposing Two-way radios with a low IP rating to the elements can cause irreparable damage to the complex electronics onboard devices.

First Digit (Intrusion/Solid Objects Protection)

0 No special protection against contact and ingress of objects

1 Protected against object size greater than 50mm

2 Protected against fingers/objects size >12.5mm

3 Protected against tools/object size >2.5mm

4 Protected against wires/object size 1mm or more

5 Dustproof – dust may enter, but not enough to interface with radio operation

6 Completely dust tight so no dust may enter

Second Digit (Moisture Protection)

0 No protected against liquid intrusion

1 Protected against vertical dripping water (condensation)

2 Protected against water dripping at an angle (15 degrees vertical)

3 Protected against spraying water (60 degrees vertical)

4 Protected against splashing water

5 Protected against low pressure water jets

6 Protected against powerful water jets

7 Protected against immersion (up to 1m/3ft)

8 Protected against immersion beyond 1m/3ft

Key Facts

• Over 100 radios • One day phase 1 • One phase two • 10 channels used in total for independent contractors

• First wave of contractors were responsible for implementing the core infrastructure • The radios would need to tolerate adverse weather conditions and would be exposed to the elements • IP Rating of 7

• Communications over 2KM range